Call Us Now:(504) 837-7378

FAQ

Shipping Questions

We charge a flat rate of $12.00 for ground shipping via United States Postal Service.
For bulk orders or international orders, please contact sales@engravingcompany.com.

Orders take 24-48 hours to process depending on the quantity, personalization, etc. You will receive a notification when your order ships that includes a tracking number.

We do not offer next business day shipping at this time on engraved orders.

Orders that are shipped with the $12 flat rate shipping will arrive USPS ground.

We charge a flat rate of $12.00 for ground shipping via United States Postal Service.

For bulk orders or international orders, please contact sales@engravingcompany.com.

Orders take 24-48 hours to process depending on the quantity, personalization, etc. You will receive a notification when your order ships that includes a tracking number.

We do not ship to APO/FPO addresses at this time.

Personalization Questions?

Engraving starts at $10 and the price goes up from there depending on the item and the wording/engraving. A $10 engraving fee includes a name and date.

When you add an item to your cart, you’ll have the option to add the wording that you want engraved on your item in the box provided for you.

When you add an item to your cart, you’ll have the option to choose a font from the drop down box next to the item you’ve selected.

You can include specific instructions in the comment box.

To engrave a company logo or custom design please send an email to sales@engravingcompany.com with the image attached as a JPEG file. A $65.00 one-time conversion fee will be applied to each logo and design.

Ordering Questions

Visa, Mastercard, Discover, American Express

Phone orders cannot be accepted at this time.

Yes, orders can be placed online and picked up in store

We are located inside Lakeside Shopping Center in Metairie, Louisiana. We are located in the Dillard’s wing. Our hours of operation are Monday-Saturday 10:00am – 9:00pm, Sunday 12:00pm – 6:00pm

We are not offering these options at this time.

If you cannot find the item you are looking for, please call (504) 837-7378 or email sales@engravingcompany.com and one of our sales associates will be able to assist you.

Yes, we do offer bulk discounts. Please call (504) 837-7378 or email sales@engravingcompany.com and let one of our sales associates know about the item you are interested in purchasing in bulk.

Orders cannot be canceled or changed once they are ordered.

You’ll need to give us a call (504) 837-7378 or email at sales@engravingcompany.com to discuss setting up an account.

a. All sales on engraved items are final. These items cannot be returned, refunded or exchanged. No exceptions.

b.Non-personalized items may be exchanged only with a valid receipt and in its original packaging. No refunds will be given, exchange only. No exceptions will be made. The purchaser will be responsible for shipping the item back to:
The Engraving Company
Attention: Online Order Return
3301 Veterans Memorial Blvd., Suite 2
Metairie, LA 70002

Website Questions

Free ship

Orders over $100

Secure checkout

We use the best security features

Return Policy

Checkout the return policy below

Support

Effective friendly support

EngravingCompany.com © All Rights Reserved.

Return Policy

Once an order has been submitted, we reserve the right to begin production immediately and will not be responsible for any changes made to the order after the initial submission.

Additional fees will be incurred and/or a new order will need to be placed should the customer need to make changes/additions to an order.

All sales on the engraved item(s) are final. However, if the customer receive an engraved item and the engraving does not match the customer’s order form, we will gladly replace and ship your new item(s) free of charge. Please note, no refunds will be given.

Final Sale:

All holiday items are final sale. Please note, no refunds or exchanges allowed.

All sale items are final sale. Please note, no refunds or exchanges allowed.

All un-engraved item(s) can be exchanged (excludes shipping charges). A 10% re-stocking fee will be charged to the customer. No call tags will be issued. The customer is responsible for the cost associated with shipping the item(s) back to us for exchange only.

Please pack and ship item(s) responsibly as we will not accept broken/damaged item(s) for return. Please call (504) 837-7378 to obtain a Return Authorization # (RA#) prior to shipping back merchandise. Returns made without an RA# will not be accepted under any circumstances.
Returns may be shipped to:

Attention: Website Return
The Engraving Company
Lakeside Shopping Center
3301 Veterans Memorial Blvd., Suite 2
Metairie, LA 70002

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